Job Description

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.

Endeavor Health - Corporate Office - Skokie

Endeavor Health is a fully integrated healthcare system formed by the unification of NorthShore University HealthSystem, Edward-Elmhurst Health, Swedish Hospital, and Northwest Community Healthcare. Serving more than 4.2 million residents across northeast Illinois, it delivers high-quality, community-connected care through over 300 ambulatory locations and eight Magnet-recognized hospitals, while supporting a workforce of 25,000+ team members with opportunities for growth and professional development.

Job Highlights

• Manage high call volume by handling patient requests for multiple medical offices and departments while following established workflows and protocols 
• Collect and enter patient information into the Epic electronic health record system during calls 
• Schedule appointments, procedures, and events, and verify insurance eligibility while informing patients of financial responsibilities 
• Promote Patient Access Center initiatives and ensure adherence to HIPAA guidelines during all patient interactions 
• Route calls appropriately based on patient needs and support departmental changes with flexibility and a positive attitude in a fast-paced environment 

Candidate Profile

• 2+ years of consistent strong inbound call center experience (required)
• 2+ years of consistent customer service experience (required)
• Prior healthcare environment and scheduling experience (strongly preferred)
• Proficiency in basic computer skills (Windows, Excel, Outlook) and ability to type at least 25 WPM are an asset
• Relevant soft skills include strong customer service, attention to detail, problem-solving, and issue resolution

Additional Information

Location

Skokie

Benefits

Dental;Medical;Retirement/401K;Vacation;Vision;Other Benefits -

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